April 19, 2011
Hot job: receptionists and information clerks
Melissa Burton, receptionist at Amento Group.
The job: Receptionists are on the organization’s front line, answering calls as well as greeting and screening visitors. Often, they manage mail and faxes, both incoming and outgoing. In some offices, receptionists keep appointment calendars and perform basic word processing, bookkeeping and filing.
A Seattleite on the job: “Being the receptionist at Amento Group is like having a second home with a second family,” says Melissa Burton, who has worked at the construction-services company for more than five years. “Every visitor that comes in becomes a guest; each caller becomes a mission to solve their objective. When I need support, I look to my friends in the International Association of Administrative Professionals (IAAP).”
Outlook: Employment of receptionists and information clerks is expected to increase 15 percent over the 2008-18 decade, faster than the average for all occupations.
Pay: The 12,530 receptionists and information clerks in the Seattle-Bellevue-Tacoma area earned a median wage of $28,430 in 2009.
Training: A high school diploma is usually required, along with good interpersonal and technological skills.
Sources: U.S. Bureau of Labor Statistics, NWjobs staff
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