August 11, 2010

Know the terms and tips when working with staffing agencies

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Q: I was recently hired by a temporary staffing agency. My first assignment was supposed to last six months, but ended after one, with a very positive evaluation. My recruiter told me that I would still get paid and would be put on "bench" at her office. I got there, and was laid off immediately. What can I do?

Kristen says: "Bench" is a term generally used when referring to a consulting firm, which is different from a temporary agency. It sounds like your recruiter came from a different background and was using terminology that was incorrect for the environment. Temporary firms pay you for hours you work for them on assignment, and bill clients for the time you work. A consulting company often provides a proposal to a client that has a fixed price for an entire project. A consultant’s hours are billed under an invoice as part of the project. If they finish their project early, they often are “benched,” which means they work in the consulting firm’s office on various projects, or they are “on call” until a new project can be found.

It is unfortunate that you were subject to the confusion of the situation mentioned; however, you are obviously a great employee. When working with staffing agencies, it’s very important to remember that “the early bird catches the worm.” Call any/all agencies you are registered with every Friday in the afternoon (when job orders often come) to let them know you are available the following week; call again on Monday to reiterate your availability. If you have been working with a particular recruiter, keep on his or her radar. Regardless of your skill set, temporary staffing is actually a good way to keep employed and grow your skills in this economy. The more recruiters you know and work with, the better your chances for remaining employed.

Kristen Fife is a recruiter, resume consultant, and employment expert based in the greater Seattle area. She has worked with clients all over North America to help organizations and individuals find a mutual fit in the workplace. Ask her a question at recruiters_inbox@nwjobs.com. Sorry, no personal replies.

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