January 31, 2012

Please show courtesy to job applicants

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By Joyce E.A. Russell / Special to The Washington Post

We all know how critical it is for applicants to exhibit and maintain great manners when applying for jobs.

But it’s just as important for employers to be courteous to job applicants. Ask any current or past job seeker and they can easily spout off examples of firms that have treated them in an unprofessional or unethical way.

Some firms do all the right things, but others have terrible manners when dealing with applicants. Just check out any website that offers reviews of a company’s hiring practices, such as glassdoor.com.

Firms that have poor hiring practices are sure to be trashed by applicants, which will undoubtedly affect the reputation of the firm.

Here’s what companies can do to ensure they are displaying professional courtesy with applicants.

Acknowledge all applicants. This seems like common sense, but is often not followed. All applicants should receive a “thank you” for applying to your firm. This sends a professional, positive message letting them know that you received their materials and appreciate the fact that they took the time to apply to your firm. It can be a short note via e-mail or a letter. What’s important is that it is sent in a timely manner.

Be honest about the application process. It is important to let applicants know what is involved in the process itself. You’re trying to pick the best applicant, not the one who can find their way through a maze. Let them know what is to be expected at each stage of the process (e.g., completing an application form, getting letters of reference, being interviewed by several people, completing assessment tools, etc.).

Inform applicants about the results of the process. There is nothing more aggravating to applicants than when employers say they will get back to them and don’t. Even an e-mail back to a candidate about the process would be helpful.

Walk the talk. Some companies, such as charities or nonprofits, are happy to take our financial contributions, yet are not nearly as responsive when we apply to them for jobs. All of a sudden, they forgot how to communicate.

Make sure your hiring staff members are well trained, polite and professional. As an employer, you may think you have great recruiters, but it is important to periodically get feedback from applicants. Remember, recruiters serve as ambassadors to your firm.

Don’t abuse applicants’ time and talents. In this economy, some applicants have been willing to work for no pay or little pay just to get experience with a particular firm. There is nothing wrong with this practice; just make sure you are not taking advantage of the job seeker. Some individuals have turned these “volunteer” activities into paying jobs, but some firms have exploited people during these tough times.

Professional courtesy is a two-way street. Just as you expect applicants to treat you with respect and professionalism, your firm should do the same with them. Just because the economy is to the employer’s benefit today doesn’t mean it’s OK to treat applicants disrespectfully.

Treating applicants with common courtesy and professionalism is just the right thing to do. And remember, they are not only your applicants, but also your potential customers.

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Resumes and Job Hunt, featured, HR, interviewing, management

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