September 5, 2012

Q&A: Language barrier puts workers on defensive

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By Marie G. McIntyre / McClatchy-Tribune News Service
Q: Many Hispanic people hold management positions in the government agency where I work. These managers often speak Spanish in front of employees who only speak English. This makes us very uncomfortable, since we’re afraid they may be talking about us. We’re not sure how to approach this, because some of these managers are at a very high level.

A: As our country has grown increasingly diverse, language differences have become more of an issue. Under federal law, employees have the right to speak any language they choose during breaks and lunch, but English may be required on the job if management can demonstrate a business necessity. In everyday practice, however, the best way to handle this sensitive subject is with empathy for all concerned.

When people hear co-workers conversing in a different language, they automatically wonder if they are missing important information or being personally discussed. That’s just human nature. It is therefore undeniably rude to hold work-related conversations in a language that others cannot understand.

On the other hand, for people in a new country, using their native tongue is comfortable. Americans working in China, for example, are undoubtedly delighted when they encounter English-speaking colleagues. So co-workers should not take offense when people who share a language are having an informal chat.

If language differences are becoming divisive, a polite request for change is usually the most effective strategy. For example: "We're a little hesitant to bring this up, but the rest of us feel left out when you and Maria are speaking in Spanish. Would you mind using English when we're discussing business issues?"

Since approaching your higher-level managers directly could be a bit risky, you will need to find a helpful ally. Look for an HR manager who is willing to address your concerns while keeping your identity confidential.

Submit questions to Marie G. McIntyre at yourofficecoach.com.

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